Everybody at Vulcan Submit Malaysia has been largely WFH for over a yr (with a short return to the workplace from June to October 2020), and it’s now the norm for a lot of different firms with workforces that may function remotely.
Fee Manufacturing facility, an affiliate marketing online community primarily based in Australia, is a type of firms. However other than encouraging distant working, they’ve additionally been piloting a 4-day work week since December 2020 of their Malaysian workplace.
In accordance with them, they’ve seen a 200% income improve in Q1 2021 since introducing this new working tradition, alongside reviews of a happier workforce.
The 4-day work week is nothing new, with reviews of some firms around the globe selecting it up round 2019 after Microsoft Japan introduced it might be working towards it. Nevertheless, we haven’t seen this pattern a lot in Malaysia to date.
So, how is Fee Manufacturing facility doing it, and is it replicable by different Malaysian firms?
1. It’s Not A Compressed Schedule
One of many cons that’s generally introduced up on the point out of a 4-day work week is that 5 days of labor is compressed into solely 4 days’ time.
This might result in staff being overworked. To keep away from that, Emily, Advertising and marketing Supervisor of Fee Manufacturing facility instructed Vulcan Submit that their 4-day work week as a substitute means 28 hours of labor over 4 days (versus 35 hours of labor in the identical length).
However then doesn’t this imply that much less work is finished general? Effectively, maybe not, as a result of on common, it’s been discovered that staff can waste 1-3 hours in an 8-hour work day (lunch and breaks excluded). So, it’s potential that work may be carried out in much less time by reducing out these additional, wasted hours.
2. Employees Can Select Their Personal Off Day
“We don’t repair the times, however we do rotate the times employees have off between the completely different groups, as most need Monday or Friday off. We now have a rota to make sure that everybody will get a Friday or Monday off,” Emily stated.
She added, “All assigned days are signed off by the workforce leads and up to date in our Groups Schedule to offer visibility, and we’ve a buddy system when a person is away in order that one of many different workforce members can cowl them for his or her day.”
The go away construction at Fee Manufacturing facility additionally stays the identical, as if staff labored 5 days per week. On the similar time, Fee Manufacturing facility made positive to emphasize to staff that this transfer wouldn’t imply a discount in pay.
3. Giving Workers The Proper Instruments
To facilitate their new work tradition, Fee Manufacturing facility makes use of challenge administration instruments like Asana and Microsoft Planner to assign work and improve transparency and visibility, a transfer that additionally grew to become widespread with the WFH and distant working tradition.
On the similar time, the workforce constructed an inside information hub that included Zoom recordings of conferences for workers to look at and catch up, and are consistently discovering extra assets to assist them.
4. Retaining Up Well timed And Streamlined Communication
At Fee Manufacturing facility, the groups aren’t solely coping with a 4-day work week. The corporate has groups in 15 nations, so time zones are one other problem to think about.
Emily gave an instance of how they’re dealing with this. “To make this simpler inside the Advertiser workforce, for instance, we use Microsoft Shifts, this permits for workforce members to know who’s in every day, and permits the workforce member to repeat in one other member to cowl a sure exercise or process.”
“That is most likely probably the most difficult, to make sure duties are accomplished by others when an individual is out for a consumer. We’re trialing Groups and Asana to beat this and, the place potential, automate processes throughout the corporate.”
5. Reducing Out Inefficiencies In Duties
As a result of the groups usually are not doing 5 days’ price of labor in per week, they wanted to seek out methods to make use of the time they’ve extra effectively.
In arising with options, they streamlined their ticketing system for his or her product workforce, diminished assembly instances from 1 hour to half-hour as a typical rule, and keep away from double dealing with on duties.
Emily defined that the latter meant that one particular person would characterize every workforce being current at a gathering as a substitute of the entire workforce being there.
6. Informing Purchasers Of The New Working Tradition
For firms who serve purchasers, it will possibly appear tough to implement anything apart from the usual 9-5, 5 days per week work tradition. To not point out, some purchasers may be demanding, even on an organization’s off days.
Emily stated that Fee Manufacturing facility made their shift very clear to their purchasers whereas additionally reassuring them. “We knowledgeable our purchasers with a video from our CEO explaining that this didn’t imply a discount in service in addition to within the common catch ups and scheduled conferences held with purchasers straight.”
To maintain up the standard of service, Fee Manufacturing facility’s groups as a substitute needed to construction themselves and improve their service by enhancing inside collaboration.
To this point, this technique has labored effectively, as Emily shared that a few of their very own purchasers have even reached out to workforce straight to hunt assist in introducing related initiatives themselves.
After all, staff may be happier and usually, 4-day work weeks are touted to enhance worker productiveness and effectivity, however there must be correct measurables in place.
For its gross sales workforce, Fee Manufacturing facility measures what number of assembly requests are despatched to contacts, what number of gross sales conferences and pitches are being facilitated by the workforce, and extra importantly, what number of gross sales and the way a lot income is being delivered, and extra.
Emily shared that wanting again on these metrics after introducing the 4-day work week, they’ve seen that targets for all areas greater than doubled YoY, regardless of the discount in working hours.
From what I can see, whereas this work tradition shift is important, it’s not as daunting because it appears. Some Malaysian firms might not be capable to pull it off with the very same methods, however trial and error can result in higher suited options. In spite of everything, Fee Manufacturing facility acknowledges that it’s additionally nonetheless early days for them, and that there’ll at all times be enhancements to make.
Will we be seeing extra firms practise 4-day work weeks then? Possibly not in a surge, however with a big chunk of the working inhabitants now extra accustomed to distant working and WFH, it’s potential we’ll see this idea ultimately develop on us.
- You possibly can study extra about Fee Manufacturing facility right here.
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Featured Picture Credit score: Fee Manufacturing facility