My 79-year-old mom has discovered herself locked out of her Apple iCloud account and denied entry to a few years’ value of household images saved on her authentic iPad.
She has had lengthy intervals in hospital and her iPad could be very treasured. The system involved is a outdated mannequin and she or he uncared for to replace the software program.
She stored attempting her four-digit pin quantity however ultimately the system locked her out. The show says “iPad is disabled. Connect with iTunes.”
Her iCloud account has additionally been “disabled for safety causes” and password reset hyperlinks are despatched to her @me.com account which we’re additionally locked out of.
We purchased her a brand new iPad but it surely has proved inconceivable to do a password reset and regain entry to the outdated mannequin and her authentic iCloud account.
Employees at our native John Lewis retailer, the place each iPads had been purchased, have carried out their greatest to assist however to no avail.
I attempted our native Apple Retailer however none of its Genius Bar workers had been capable of assist, and I additionally referred to as Apple technical help however was instructed there may be nothing they’ll do.
Is there a technical resolution accessible or can any Guardian readers assist. I’m anxious in view of her advancing years to attempt to regain her many images.
SJ, Milton Keynes
This expertise nightmare is more likely to resonate with readers who’ve forgotten important password info. Your Apple ID is the account you utilize to sign up to all Apple providers and in the event you enter your password or different info incorrectly too many instances it could be locked or disabled.
There are directions on the corporate’s web site to assist folks regain entry to their accounts.
You’ve exhausted the treatments advised by Apple as a result of, sadly, your mom can not entry the e-mail related to the account, both.
This can be a third technology iPad purchased in 2012. In case you had proof of buy Apple may unlock it however that will restore the manufacturing facility settings and the dear photos could be wiped.
Apple says: “Sadly, the shopper can not keep in mind or get better the knowledge required to achieve entry to the iPad with out erasing all information. These steps are the safety measures that we put in place to guard customers’ information privateness ought to their system fall into the fallacious palms.”
Apple has tried that will help you but it surely appears there may be nothing extra it could do. You would strive taking it to an information restoration specialist however it is a area of interest area and, if the system is taken aside, probably costly.
Trustpilot could be a very good place to begin to discover a respected firm. Why not take it to an area pc restore store? You don’t have anything to lose.
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