UK cell phone operators ought to be compelled to make their guidelines round knowledge roaming within the EU clearer, Martin Lewis has mentioned.
Client group MoneySavingExpert.com, led by shopper rights champion Mr Lewis, has known as on telecoms regulator Ofcom and the federal government to tighten the principles after some post-Brexit shopper protections expired.
In a brand new report, Mr Lewis warned that as a result of a spread of authorized obligations for operators round roaming ended on 30 June this 12 months, companies not must ship prospects a textual content message with pricing particulars after they start roaming; function a month-to-month cap on knowledge roaming charges; or present protections towards inadvertent roaming.
A few of the UK’s largest networks have reintroduced knowledge roaming fees in Europe after the UK left the EU.
Mr Lewis mentioned the cellular operators couldn’t be trusted to self-regulate as some operators had promised to not reintroduce roaming charges post-Brexit however had now completed so, and so known as on the federal government and regulators to step in.
“I’ve no religion in cellular companies to self-regulate. After we left the EU, they promised to not reintroduce European roaming fees… but many of the large networks have damaged that promise,” he mentioned.
“So our report calls on Ofcom to not belief voluntary guarantees – we have to reintroduce the formal, obligatory shopper protections.”
MSE’s report additionally raised issues round totally different suppliers utilizing totally different definitions of a ‘day’ of roaming, which it mentioned was inflicting confusion and risking surprising prices.
The report mentioned that whereas some operators outline a day as 24 hours from first use, others outline it as something as much as 11.59pm UK the identical day, which the buyer group claims means somebody who indicators up at 11.58pm would solely get a minute’s price of information earlier than needing to pay once more.
It says this isn’t defined in arrival texts.
“We have to ban a every day roaming price charged to be used ‘as much as 11.59pm’ with out even mentioning wherein time zone,” Mr Lewis mentioned.
“As an alternative, we advocate all suppliers should outline a roaming ‘day’ as a 24-hour interval from first use, clearly clarify that within the arrival textual content, and alert prospects a minimum of an hour earlier than the every day fees finish.”