WestJet to supply refunds to unique type of fee

WestJet to supply refunds to unique type of fee

Wednesday, October 21, 2020

CALGARY — WestJet has turn out to be the primary nationwide provider in Canada to voluntarily present refunds to unique type of fee for company with flights cancelled by WestJet and Swoop, from any time interval, because of the COVID-19 pandemic.

Beginning Nov. 2, the airline will systematically contact eligible company, starting with these with flights cancelled on the onset of the pandemic. The refund course of is anticipated to take six to 9 months to work by means of eligible requests.

“We’re an airline that has constructed its popularity on placing folks first,” mentioned Ed Sims, WestJet President and CEO. “Now we have heard loud and clear from the travelling public that on this COVID world they’re on the lookout for reassurance on two fronts: the most secure attainable journey surroundings; and refunds. Now we have been delivering on a protected surroundings by means of our Security Above All program for the reason that onset of the pandemic and as of Monday, Nov. 2, we are going to proactively present refunds to unique type of fee to itineraries cancelled by WestJet and Swoop.”

Efficient Nov. 2, company eligible for a refund to unique type of fee shall be proactively contacted by WestJet, starting with these flights cancelled by the airline at the beginning of the pandemic. WestJet expects there shall be an administrative backlog and asks for company to attend to be contacted as we work by means of requests as rapidly as attainable.

Listed below are extra particulars:

• Additional data will be discovered on westjet.com/refund

• Eligible company shall be contacted by WestJet starting Monday, November 2, 2020

• Eligible company shall be contacted in chronological order of cancellation, starting with these flights cancelled in March 2020 on the outset of the pandemic

• We ask company to attend till they’re contacted by WestJet in an effort to not overload the Contact Centre

• WestJet Holidays company will proceed to comply with the method already established.

Sims added: “It has been extremely disheartening for anybody working right here at certainly one of Canada’s most beloved manufacturers not to have the ability to show that we have now our company on the coronary heart of each determination. By means of the efforts of 1000’s of WestJetters, we’re assured that we are able to now start offering refunds proactively. We’re the primary nationwide airline in Canada to take action.”